Dear Valued Customer,
Due to ongoing COVID-19 outbreaks throughout the world and unusually high
demand for products across all industries, us and many other US-based
manufacturers are facing global supply chain shortages of nearly all products.
Although at GlowbackLED we’ve always strived to get ahead of these issues and
maintain consistent lead times, it has come to a point where we can no longer
meet all obligations. We’re asking our customers to please be understanding of
the effects of this ongoing global crisis.
Shipping prices and transit times have increased
exponentially as there is severe congestion at both outbound and inbound ports.
Furthermore, our Domestic Shipping Partners (ie. FedEx) have been similarly
affected and are regularly late on shipments. Because of all these factors we
also ask our customers to understand that prices will change, and likely
increase, and ask that you regularly reach out to us for price changes, should
you have an upcoming project and an older quote.
Our team has been working tirelessly to source alternative components to
prevent disruptions and keep resilience with our suppliers. It pains us, just
as much as you, to provide you with such information. We hope our transparency
clears any concerns.
Our recommendations to help ensure a smooth order
- Order material beforehand rather than later to ensure
availability and pricing.
- Order material all at once rather than in different
blocks to ensure availability and pricing.
- Expect longer transit times and possible delays. Fedex
is currently understaffed and has been experiencing many delays. If
materials are required on a certain date opt in for Express shipping to
ensure a guaranteed arrival date.
We will continue to attend to all your inquiries. Please
inform your assigned project manager if there are any urgent requests. We do
appreciate your understanding as these matters have gone beyond our control.
Bluegate Inc. Management