Returns Policy

Thank you for choosing GlowbackLED®. At GlowbackLED® our customers' satisfaction is our top priority, therefore we are happy to accept returns within 30 days of purchase on standard stocking items only.

Customized sized and custom-made products like linear fixtures and LED Panels and special orders are non-returnable and non-refundable.

Returns are only accepted for standard stocking items. Products must be returned in same condition when shipped.

Products

Returnable

Nonreturnable

LED Panels


LED Panel Samples

Cabinet Lighting

Aluminum Channel

*WE DO NOT ACCEPT RETURNS ON CUT HOUSING

LED Strips

*WE DO NOT ACCEPT RETURNS ON CUT STRIPS

Linear LED Fixtures (recessed, surface mounted, suspended, and color changing bars)

Power Supplies

Pre-configured Power Supplies

Controllers

Pre-programmed controllers

Power Repeaters

Receivers

Returns

You have 30 calendars day to return an item from the date you received it.

Items must be unused and undamaged to be eligible for a return.

Your item must have the receipt or proof of purchase.

Please advise us of your return prior to shipment by contacting info@bluegateinc.com or call 1-800-679-4902 to receive return authorization.

Refunds

Once we receive your item, we will inspect it and notify you that we received your return item. We will immediately notify you on the status of your returned item after inspection.

If you item is approved, we will then refund you the amount of the item to your original payment method. Credits will be processed within a certain amount of days, depending on your card issuer.

Shipping

You will be responsible for your own return shipment cost. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deduced.

Shipping Address: ATTN Returns 16409 NW 8th Ave Miami, FL 33169

Please properly package your return shipment. We will not be responsible for damages within transit.

Contact Us

If you have any additional questions regarding your return please contact info@bluegateinc.com