FAQ

Order Status

Click the "Account/Order Status" link at the top right hand side of our site to check your orders status.
Click the "Account/Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "Account / Order Status" link at the top right hand side of our site to track your order.
Click the "Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

1) Click the "Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "Account / Order Status" link at the top right hand side of our site to edit your account information.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Click the "Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Terms & Conditions for complete details regarding our return policy.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Please create an account by clicking the "Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "Account / Order Status" link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

Color Temperature is one of the most important qualities of white lighting. Color Temperature represents the hue of white produced by a light source. Color Temperature is given in Kelvins (K) units. Warmer Color Temperatures (lower K value) appear to have a yellowish-orange hue to them, where as cooler color temperatures (higher K value) are said to produce a blueish hue. Color Temperature of a light source is a completely subjective matter, but general rule-of-thumb is to keep color temperature consistent throughout the space. If your home is fitted with 2700K incadecent bulbs throughhout, it is recommended that you select LED lighting in this same range. Use the following as a guide in helping you select the best color temperature for your space. Generally, warmer color temperatures (lower K value) are better suited to more classical design schemes, whereas cooler color temperatures (higher K value) are better suited to more modern design schemes. Warmer light is perceived to make red, orange, and yellow hues pop, but dull green, blue, and purple hues. Cooler color temperatures are perceived to do the opposite. Note: The higher the color temperature (K value) the cooler a light source is. Color Temperature does not correlate with light intensity (brightness). **Not all LED Strips, LED Bars, and LED Fixtures are available in all listed color temperatures. Refer to product options for available color temperatures** 2200K: Our warmest stocked color temperature offering. 2200K produces a very warm glow of light, similar to light given off from a candle. Use it when your space has a lot of natural wood as it will enhance the rich burls and textures. It is also the most popular color temperature for outdoor and patio lighting. Warmer color temperatures make red, orange, and yellow hues seem more vivid, but can dull blue, green, and purple hues. 2700K: The color temperature produced by a traditional incandescent light bulb. It is the most "traditional" feeling color temperature, a classic warm white. If your space uses a lot of Incandescent lighting, this is a great color temperature to use. Very popular for restaurants and other hospitality applications 3000K: Our most popular color temperature! 3000K is the perfect color temperature to choose when you want a touch of warmth, without having that overwhelmingly yellow hue that the warmer color temperatures can be perceived to have. 3000K is a highly adaptable color temperature that works well with most design types. 4500K: We call 4500K "Natural White," because it is the most neutral tone we offer. It is mostly just plain white light, but with a drop of warmth (a traditional fluorescent is 5000K). It is most commonly used for closet lighting, retail lighting, and jewelry display case lighting because it saturates all color hues equally. 6500K: Our coolest color temperature offering! 6500K can be perceived to have a slight blueish hue. It is most commonly used in offices, retail spaces, and schools where a more stark white light source is desired. 6500K compliments more modern design schemes that use a lot of blue, green, and purple hues.
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

Please click here for our company contact information.
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